Privacy Policy

Privacy Policy

RK Counselling & Psychology

RK Counselling & Psychology is committed to protecting your privacy and handling your personal and health information with care.

This policy explains how we collect, use, store, and disclose your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Information We Collect

  • Personal information (name, date of birth, contact details)
  • Health information (mental health history, presenting concerns)
  • Administrative information (appointments, payments)

This information is collected directly from you, or with your consent where required.

Why We Collect Your Information

  • Provide counselling and psychological services
  • Assess and support your needs
  • Communicate with you and coordinate care
  • Meet legal and professional obligations
  • Manage bookings and payments

How Your Information May Be Used or Shared

Your information is kept confidential and will only be shared:

  • With your consent (for example, with your GP or other professionals)
  • If there is a serious risk to your safety or others
  • Where required by law

Only the information needed for the specific purpose will be shared.

Use of Technology and Secure Systems

We use secure systems to manage client information, including practice management software and clinical documentation tools.

This may include secure AI-assisted note-taking tools to support documentation. Only necessary information is processed, and data is handled in line with privacy laws.

Some systems may store data on secure servers located outside Australia.

Storage and Security

  • Secure electronic systems
  • Password-protected access
  • Access limited to authorised practitioners

Retention of Records

Client records are retained in line with legal and professional requirements:

  • Adults: minimum of 7 years from last contact
  • Children: until at least age 25

Access and Correction

  • Request access to your information
  • Request corrections if information is inaccurate

Requests must be made in writing and will be handled within a reasonable timeframe.

Privacy Concerns or Complaints

If you have any concerns about your privacy, contact:

RK Counselling & Psychology
Email: raek@rkct.com.au

If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au

Changes to This Policy

This policy may be updated from time to time. The latest version will always be available on our website.